FAQ

How do I place an order?
While we're upgrading our site, you can find our entire product line on Amazon. Just search for "Lutema" and you'll see all currently available products from our reseller partners.

Do you accept returns or refunds?
Absolutely! Feel free to contact our Customer Support Team at: 1-800-281-8860 to setup an RMA request.

What is your warranty?
The Warranty varies for products and parts, but our minimum warranty coverage is 30 days. Feel free to contact Customer Support at: 1-800-281-8860 for specific warranty coverage details.

What should I do if my order hasn't been delivered yet?
If you have not received your order yet, please contact Customer Support at: 1-800-281-8860

How can I order replacements parts?
We have most repalcement parts readily in stock. Please call Customer Support for more details: 1-800-281-8860